Stephens Freight Brokering: Spotlight on Our Agency Partner

Meet Our Amazing Agency Partner: Stephens Freight Brokering!

At PEI, we have primary operations centered on expedited truckloads, emergency shipping, and specialized shipping scenarios; we ship freight using our own trucks and a rigorously vetted network of carriers. To do so, we partner with eight different agencies across the US in addition to our Atlanta office, from freight brokering to fleet-owning businesses. Each one brings something unique to the table. And we pride ourselves on building strong, long-lasting relationships with every one of them, in reality we’re one big family. Because we know the importance of not just partnering with anyone. But people that we truly know will go the extra mile and we believe that’s exactly what we’ve done at PEI. Every partner agency has proven to play their own critical part in ensuring that we provide the same top-notch service that our clients expect, every time.

freight brokering

Over the next few months, we will shine a spotlight on each agency and highlight their key offerings. All of which we will speak about, have been instrumental in expanding our reach and delivering smooth and reliable transportation across North America. Kicking us off is Stephens Freight Brokering.

Mark Stephens, our wonderful, business-focused, family-loving agent, joined our PEI family back in 2021 as Stephens Freight Brokering. Located in New Hampshire, Stephens Freight Brokering acts as our specialized shipping arm in the White Mountains. Our partnership with Stephens has been wonderful because he shares the same core values and prioritizes the same missions as us:

  1. Serve the customer
  2. Support the vendor
  3. Empower the employee
  4. Contribute to the community

This is what we know makes our agents extra special because each one of them operates to these four statements. With this, his expertize and commitment to excellence, makes Stephens a proven vital player within our network.

So, what makes Stephens Freight Brokering extra special? Let’s dive deeper into some more of Stephens offerings and why we think he is such a valued partner for us at PEI and our customers.

The Stephens Freight Brokering DifferenceStephens Freight Brokering

Mark Stephens, owner and operator of Stephens Freight Brokering, is a well-seasoned and skilled broker. Over the years, he has built up a great name for himself by offering a level of personalized attention and service that larger operations simply cannot match. Because even though Stephens is currently a one-person operation, don’t be fooled, he’s proven that size is no barrier to success in logistics.

Specializing in, but not limited to, open deck, heavy haul – including flatbed, step-decks, RGN, and hot shot trucking – for large, irregular, or heavy equipment that won’t fit inside a regular enclosed trailer. Whether it’s construction materials, heavy machinery, or oversized loads, Stephens has developed a fantastic business that is crucial to the industries and types of customers that we serve. As we mainly deal with non-standard critical shipments with crazy delivery requirements 😅 so Stephens, along with a few of our other agents who specialize in heavy haul freight, always step up as our heavy haul heroes.

However, not to forget, Stephens has access to all types of shipping and typically deals with general freight. Meaning he doesn’t only service any one specialized product. You see, at PEI, we work with a ton of different industries. So having this kind of specialized freight offering means we’re able to meet their every need. Stephens offers his services across the 48 contiguous states of America….he wanted to add “he’s working on Canada!” so watch this space, there’s exciting times ahead. Because when Stephens expands his reach and branches into Canadian cross-border shipments, it will open up whole new doors for existing customers and not to forget new business.

Personalized, Around-the-Clock Service

One of the biggest standout qualities that we love about Stephens Freight Brokering is his ability to provide personalized service 24 hours, seven days a week. Because in our industry, timing means everything. The ability to contact and actually reach your broker at any time of the day or night is invaluable because, with Stephens, no one is ever just an account number. Whether it’s managing a shipment or addressing unexpected challenges along the way. His commitment to providing the best service possible and servicing all of his client’s needs means that customers can always reach Mark by a simple phone call or email and benefit from his fast response times and personalized service once more.

We believe that for the customer, working with a smaller agency, like Stephens Freight Brokering, means that they unlock a whole new level of flexibility, as he’s able to adapt quickly to any industry changes or client needs. Suppose it’s responding to last-minute shipment requests or troubleshooting issues in real-time. Stephens is always ready to go the extra mile for clients.

Why We Love Working with Mark Stephens at Stephens Freight Brokering

Mark isn’t just a partner—he’s become a trusted member of the PEI family. His hands-on approach and personal commitment to every job makes all the difference, and it’s why we love having him as part of our team. Our success ultimately relies on the service and reliability that our partner agencies provide to customers, and Stephens Freight Brokering constantly proves to go above and beyond and continues to be a trusted and dependable partner, we can’t sing his praises enough. The future looks incredibly bright for Stephens Freight Brokering, and we’re excited to continue working with Mark for years and years to come!

Guess what, we’ve found the secret to great freight. It’s having a great team! 

 

 

Do you have any heavy haul or specialized freight and like the sound of the kind of service you can expect when you ship with Stephens Freight Brokering? If you do, you can contact Mark directly on:

Lebanon Office (LEB)
Contact:    Mark Stephens
Phone:   603-545-9758
Alternatively, if you can’t call right now use the link below to leave a message and one of our experts will get back to you asap.

Need help with any of your over-sized, specialized shipments?

At PEI, we’re experts in dealing with specialized freight and Mark or another one of our excellent agents can handle yours with any custom requirements.

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